EFFICIENCY CAN BE HARD TO MEASURE,
BUT WE'VE GOT IT DOWN TO A SCIENCE. 


 
What's your industry? *


 
What's the size of your company? *


 
What's the top Customer Support app you use to manage your customer contacts?

Select your top customer support app.






 
What other apps do you use? *

Select the other apps you use with your core Customer Support app.

























 
Now, let's check your vitals! Are you syncing these in real-time?

 
Accounts in your support app with your CRM. *

For example: syncing customer info between your support and CRM applications.

 
Support tickets with cases in your CRM? *

For example: syncing ticket-level info between Support and CRM

 
Support tickets with engineering issues? *

For example: syncing ticket-level info between Support and Engineering

 
Opportunity info with support? *

For example: syncing opportunity info between Support and CRM so you know which stage the lead/contact is in.

 
Payment info with support? *

For example: syncing payment info into your Support app so you know the customer's payment plan and status and reps can make smarter conversations.

 
Time to check your reflexes! Do you have automated systems for...

 
... triaging high priority tickets? *

For example: Have alerts/notifications set up for very important customers.

 
... getting real time, 360-degree customer snapshots? *

For example: Have reports that show you a holistic view of customers from all their touch points.

 
...conversion probability prediction? *

For example: Have alerts to inform your team that a person is likely to buy.

 
...upsell probability prediction? *

For example: Have alerts to inform your team that a person is likely to buy more.

 
...churn probability prediction? *

For example: Have alerts to inform your team that a person is likely to churn.

 
We’re almost done! Do you have...

 
...AI-enhanced Customer Support capabilities? *

For example: Using tools like IBM Watson for sentiment analysis to prioritize angry customers.

 
...preemptive issue detection and resolution? *

For example: Have mechanisms to detect potential bugs and resolve them before customers reach out.

 
...chat console integration? *

For example: Using tools like Slack or HipChat to orchestrate a refund approval process.

 
In an ideal world, what manual processes do you wish was automated today?

In your customer support process that is..
 
To receive your full customized report, tell us a little more about yourself.

You'll get your score in the next page.

And don’t worry - we’ll never share or sell your information.
 
Full Name *

 
Company Name *

Your Customer Support Automation Score is

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With some TLC, your CS team will be on the mend in no time! A more detailed report is waiting in your inbox.

This Automation Grader is brought to you by Workato, the leader in modern, intelligent integration and automation.
Tweet Your Score
Your Customer Support Automation Score is

{{var_score}}

Your CS team could be healthier. We’ve got just the right prescription! A more detailed report is waiting in your inbox.

This Automation grader is brought to you by Workato, the leading intelligent automation and integration platform.
Tweet Your Score
Your Customer Support Automation Score is

{{var_score}}

Woohoo! Your CS team is pretty healthy! A more detailed report is waiting in your inbox.

This Automation Grader is brought to you by Workato, the leading intelligent automation and integration platform.
Tweet Your Score
Your Customer Support Automation Score is

{{var_score}}

Way to go! Your team is in great shape! A more detailed report is waiting in your inbox.

This Automation Grader is brought to you by Workato, the leading intelligent automation and integration platform.
Tweet Your Score